Terms and Conditions

Legal informations :

This site is the property of DELIGHT MOROCCO WONDERS. The publication director of the website is AYOUB CHAAIBI as Managing Director.

Company legal terms:

Name : DELIGHT MOROCCO WONDERS

Address: Lotissement Al Massar lot N°354 Route de Safi 40100 Marrakech – Maroc

Email : contact@delightmorocco.com

Phone : : (+212) 668-945066

RIB : 011 240 0000012100017705 30

IBAN : MA64 0112 4000 0001 2100 0177 0530

Form : Limited liability Company

Professional tax ID : 45111122

ID TAXES : 53826155

ICE : 003305297000085

RC NUM : 138289/MARRAKECH

Business legal form : LLC

Financial guarantee : CDG

Sales Terms and conditions :

Delight Morocco Wonders provides users of Delight Morocco Wonders Site with access to sales of rooms, transportation , event management logistics, ground services, activities, and/or holiday packages & tours and related travel services that are offered by its participating partners, service providers, transport companies, activities providers, restaurants, resorts and hotels (“the Services”).

The following terms and conditions, and any other terms and conditions (including, for example, brochure terms) which are notified to you in writing before departure, apply to all holidays booked with Delight Morocco Wonders. Please read these terms and conditions carefully, as they set out your contract with us once you have paid your deposit (or other fee such as in a last minute booking). In the following terms and conditions “you”, “your” and “client” means all persons named on the booking, including anyone who is added or substituted at a later date.

1. BOOKING AND PAYMENT

To book a tailored trip for leisure or business purposes thru us you must first contact us to discuss your itinerary or request a quotation. If you are satisfied with the quotation you should complete, sign and return the booking form to us together with the non-refundable deposit (see below). The lead client who makes the booking is taken to have accepted these terms and conditions on behalf of and with the authorization of all the persons named on the booking. Written quotations are valid for a period of 15 days from the date of our quotation, unless otherwise indicated.
The deposit, 30% of your total event/travel cost, is non-refundable and will be treated as part payment of the trip/event. The deposit amount will be shown on the quotation page of your program and should be paid by the lead client. In addition to the deposit, full or part payment may sometimes be required before the balance due date (such as for flights and rooms).
Once we receive the deposit we will issue a written confirmation of the booking, at which point a binding contract is formed between us. Once we are able to confirm all elements of your travel /event booking, a process that may take 1 to 2 weeks, we will send you a confirmation invoice including details of the balance payment.
Unless a last minute booking, the balance payment is due no later than 10 weeks prior to departure, or at the time of booking if less than 10 weeks prior to departure. The balance due date will be included in the confirmation invoice. If the balance payment is not received by the due date we reserve the right to cancel your booking as per the terms below.
Clients should pay all bank charges for bank transfers. Failure to do so may lead to you being rebilled.
We will always quote the price of your travel/event project by reference to the base currency in which the booking would be made by us, on the date that the quotation is created. If an adverse currency fluctuation occurs, equal to 2% or more of the overall price during the period between the date of the quotation and the date(s) for payment of the deposit and/or final balance payment for the holiday, we reserve the right to adjust the final balance payment due to reflect such currency fluctuation.

2. ALTERATIONS AND CANCELLATION BY YOU

If, after we have confirmed a booking, you wish to make alterations to the dates or other details of your booking we will try but cannot promise to meet your request. We require the lead person to notify us of required changes in writing. We reserve the right to charge you 3% of the total holiday booking for changes. If we can make the requested changes you will be provided with a quote detailing any costs incurred by ourselves and any costs imposed by our suppliers.
Cancellations must be notified to us in writing by the lead client and will be effective the day we receive them. To the extent any credit or refund is due, such amount will be refunded to you in the original form of payment or credited back to the payment card which we originally charged for your booking. All refunds will be paid in the currency in which you originally paid for the booking, as specified by us. For tailored trips/event, as we incur costs from the time of your booking, the following cancellation charges will be payable. We will not refund to you any deposits, administrative fees or alterations fees. You must take out trip/event insurance that covers cancellation of your booking. Cancellation charges apply as a percentage of the total trip price, as follows.
- - 75 days or more Deposit only
  - 74 – 50 days: 40%
  - 49 – 29 days: 60%
  - 28 – 7 days: 90%
  - 6 days or less: 100%
In the event that the cancellation charges of the suppliers we use are more than ours, then the suppliers’ cancellation terms will apply.
If a member of a party is prevented from traveling the person concerned may transfer their place to someone else as long as our suppliers accept the transfer of names, you sign an authorization letter and the transferee signs a booking form. If you decide during the course of your trip to abandon arrangements made by us no liability and no refunds will be made for the service you choose not to take.
Our affiliates and service providers may impose additional rules and restrictions on products and services available through DELIGHT MOROCCO WONDERS. Please read these additional terms and conditions carefully. By purchasing products and/or services through Delight Morocco Wonders, you agree to abide by such additional rules and restrictions, such as the payment of all amounts when due and compliance with the service provider’s rules and restrictions regarding availability, minimum age, maximum occupancy, pet policies, child policies and use of fares, products or services. You shall also agree that any breach or contravention of any such service provider’s rules and restrictions may result in cancellation of your reservation, in being denied access to the applicable travel products or Event services, in forfeiting any charges paid for such reservation, and in being charged by us for any costs we incur as a result of such said breach or contravention.

3. ORDER PROCESSING

Delight Morocco Wonders may, in its sole discretion, choose to not process or to cancel your reservation in certain circumstances. This may occur, for example, when the booking you wish to reserve is no longer available or has been mispriced, we suspect the reservation request is fraudulent, or in other circumstances DELIGHT MOROCCO WONDERS deems appropriate in its sole discretion. DELIGHT MOROCCO WONDERS also reserves the right, in its sole discretion, to take steps to verify your identity to process your reservation. DELIGHT MOROCCO WONDERS will either not charge you or refund the charges for reservations that we do not process or cancel.

4. ALTERATIONS AND CANCELLATION BY US

It is unlikely we will have to make changes to your travel/event plans and we do our utmost to deliver the travel/event project we are contracted to provide. However, as we make arrangements many months in advance we occasionally have to make changes and reserve the right to do so.
Most changes are minor and we will inform you of them if possible. Occasionally, we have to make a major change. A major change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably expect to know as a destination management company, we can reasonably expect to have a major effect on your travel /event project. Major changes may include: price increases, change of your city/resort/place of destination, or change of your accommodation to a lower grade. If we make a major change to your holiday we will inform you as soon as possible. You will then have the choice of: (i) accepting the changes, (ii) accepting an offer of an alternative trip from us of a similar standard to that already booked, or (iii) cancelling your holiday and receiving a full refund of all monies due.

5. FORCE MAJEURE

We will not accept liability if we are forced by ‘force majeure’ to change or terminate your travel/event. ‘Force majeure’ means unusual and unforeseeable circumstances beyond our control, the consequences of which neither us nor our suppliers could avoid. These may include, but are not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, technical problems with transports, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought or storm, other adverse weather conditions including heavy rainfall, hail, snow or frost.

6. PRICES

Once the price of your trip project has been confirmed on your confirmation invoice then subject to the correction of errors, we will only increase the price and request a surcharge in the following circumstances: increases in our transportation charges (including the cost of fuel), dues, taxes, airport charges or the exchange rates used to calculate the cost of your holiday.
Even in the above cases, only if the amount of any increase in our costs exceeds 2% of the total cost of your holiday will we levy a surcharge. If the surcharge is greater than 10% you reserve the right to cancel your holiday within 14 days of our notifying you of the surcharges, after which we reserve the right to add a surcharge over the 10% of the total holiday price.
Quotations will be provided in Moroccan Dirham “MAD” , Euro or USD.

7. OUR RESPONSIBILITY

We accept responsibility for ensuring that the travel or event arrangements that you book with us are supplied as described in the itinerary provided, and in accordance with these terms and conditions. If you feel that your trip/event arrangements are not as described in your itinerary, you should notify our appointed local supplier or us (where no local supplier is appointed) as soon as possible and provide us with details in writing.
We accept responsibility for our suppliers and local representatives, provided that such suppliers and representatives have acted at all times within our authority and in accordance with our instructions. We do not accept responsibility for: travel by air, sea and rail and the provision of accommodation, to which the terms of the relevant travel /event provider shall apply; or (ii) holidays, activities or other bookings or arrangements made directly with our suppliers, local representatives or any other third parties. (iii) For direct bookings with DELIGHT MOROCCO WONDERS , in rare cases, a hotel, trip or event may be available when a customer places the order, but becomes unavailable prior to check-in. If this should occur, your sole remedy shall be to contact DELIGHT MOROCCO WONDERS to make alternative arrangements or to cancel your reservation and this connection, you hereby agree and covenant that you shall not hold DELIGHT MOROCCO WONDERS for any loss and/or damages that you may suffer as a result of the occurrence of the above event. (iiiv) If you have any special requests in connection with your itinerary, you must submit them to DELIGHT MOROCCO WONDERS at the time of booking of your reservation. We will pass along any requests we deem reasonable to the relevant service providers. However, we cannot guarantee and you accept our said qualification herein, that the service providers will fulfill such requests, as the requested for services or amenities may not be available. That being the case, DELIGHT MOROCCO WONDERS shall not be liable for any failure to fulfill a special request, or accept a cancelation due to any special request not being met shall be allowed.
Nor do we accept responsibility for any injury, illness, death, loss (including loss of enjoyment and loss of business, profits or employment), damage, expense, cost or other claims or liability of any description whatsoever which results from: (i) any fault of you or any member of your party, (ii) any fault of any third party unconnected with us and the provision of the services for which you have contracted with us; (ii) any force majeure circumstances which are beyond our or our suppliers’ reasonable control.
Our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall not exceed the value of your booking (including taxes and deposit). g) Nothing in these terms and conditions shall limit or exclude our liability where such exclusion is not permitted under applicable law.

8. YOUR RESPONSIBILITY

It is your responsibility to ensure that you and all persons traveling with you have valid passports (with at least 6 months validity beyond the date of return and at least two blank pages or more), appropriate visas and vaccinations. Women who are 28 weeks pregnant or more at the time of travel should have a doctor’s certificate confirming they are fit to travel.

9. INSURANCE

Given the nature of travel and event, we recommend that You should be fully insured for your trip project/event and must make sure that all of the activities which you will be carrying out are covered under such insurance, protecting against unforeseen circumstances that could otherwise spoil your travels/events. Cover must include medical expenses and repatriation in the event of accident or illness. In addition, we strongly recommend that you have cover for personal belongings, delay at your outward or homeward point of departure, personal liability, overseas legal expenses and cancellation of your trip/event. If you are undertaking any sports or adventurous activities, including trekking, on your trip you should also make sure that your policy covers these. Please also ensure you read the policy conditions and exclusions.

10. PRIVACY

Personal information that you provide when using our website and booking, will be treated in accordance with our Privacy Policy, which is mentioned on our website.

11. GOVERNING LAW

These terms and conditions and any disputes arising from them shall be governed by Moroccan law. You and we agree to submit to the exclusive jurisdiction of the courts of Morocco regarding any such dispute.

12. CHANGES TO TERMS AND CONDITIONS

The terms and conditions which apply to your trip/event are those which are featured on your booking form at the time of booking, and any other terms notified to you in writing before departure. We reserve the right to update these terms and conditions from time to time. Any such updates shall take effect immediately upon posting on our website.

13. BINDING EFFECT

These terms and conditions are binding upon the heirs, successors-in-title, administrators, executors, personal representatives and permitted assigns of the Parties herein (whichever is applicable).